Privacy policy

Last Updated: 2 October 2026

This Privacy Policy explains how Nosterna (“Nosterna”, “we”, “us”, or “our”) collects, uses, stores, and shares personal information when you visit our website, purchase products, contact us, or otherwise interact with our services.

We are committed to protecting your privacy and handling personal information responsibly in accordance with applicable UK data-protection laws, including the UK GDPR and the Data Protection Act 2018.

1. Who We Are

Nosterna is an online retailer serving customers in the United Kingdom.

Trading Name: Nosterna
Company Number: 16751893

Registered Office:
20 Wenlock Road
London, N1 7GU
United Kingdom

Website: nosterna.co
Email: contact@nosterna.co
Phone: +44 7897 011674

For the purposes of applicable data-protection law, the company operating Nosterna is responsible for the personal information described in this Privacy Policy.

2. Personal Information We Collect

Depending on how you interact with our website and services, we may collect information including:

Your name
Email address
Telephone number
Billing address
Delivery address
Order and transaction information
Products purchased or viewed
Customer account information
Customer-service communications
Returns and refund information
Marketing preferences
IP address
Browser and device information
Website usage and interaction information
Cookie and similar technology information

When you make a payment, your payment information may be collected and processed directly by our payment service providers.

We do not necessarily receive or store your complete payment-card details.

3. How We Collect Personal Information

We may collect personal information:

Directly from you when you place an order, create an account, contact us, request a return or refund, complete a form, or subscribe to marketing communications.

Automatically when you browse or interact with our website, including through cookies and similar technologies.

From third parties that help us provide our services, such as payment providers, delivery companies, e-commerce platforms, analytics providers, and fraud-prevention providers.

4. How We Use Your Personal Information

We may use personal information to:

Process and fulfil orders
Process payments
Arrange shipping and delivery
Provide order confirmations and tracking updates
Manage cancellations, returns, exchanges, and refunds
Respond to customer enquiries
Provide customer support
Maintain customer accounts
Detect and prevent fraud
Protect the security of our website
Improve our website and services
Understand how customers interact with our store
Maintain appropriate transaction and business records
Comply with legal, accounting, tax, and regulatory requirements
Send marketing communications where permitted
Measure and improve advertising and marketing where permitted

We will only process personal information where we have an appropriate lawful basis.

5. Lawful Bases for Processing

Depending on the circumstances, we may rely on one or more of the following lawful bases:

Contract — Where processing is necessary to take steps at your request before entering into a contract or to perform our contract with you, such as processing an order, arranging delivery, or handling a return.

Legal Obligation — Where we need to process information to comply with applicable legal, regulatory, accounting, or tax obligations.

Legitimate Interests — Where processing is necessary for legitimate business purposes, such as preventing fraud, protecting our website, improving our services, or administering our business, provided those interests are not overridden by your rights and interests.

Consent — Where you have provided consent for specific processing, such as certain marketing communications or non-essential cookies where consent is required.

Where processing relies on your consent, you may withdraw that consent at any time.

6. How We Share Personal Information

We may share personal information with third parties that help us operate our business and provide our services, including:

E-commerce and website providers
Payment processors
Shipping and delivery providers
Warehousing and fulfilment partners
IT and hosting providers
Customer-service providers
Analytics providers
Fraud-prevention and security providers
Advertising and marketing providers where permitted
Professional advisers, including accountants and legal advisers

We may also disclose personal information where required by law, to respond to lawful requests, protect our rights, investigate suspected fraud, enforce our agreements, or facilitate a legitimate corporate transaction.

7. Payments

Payments may be processed by independent third-party payment providers.

These providers may collect information such as:

Name
Billing address
Payment-card information
Transaction details
Other information required to process or secure the transaction

Their handling of personal information may also be governed by their own privacy policies.

8. Cookies & Similar Technologies

Our website may use cookies and similar technologies to operate and improve our online store.

These technologies may be used for:

Essential website functionality
Shopping-cart functionality
Checkout
Security and fraud prevention
Remembering preferences
Analytics
Website performance measurement
Advertising and marketing measurement where permitted

Some cookies are necessary for the website to operate.

For non-essential cookies, such as certain analytics or advertising cookies, we will seek consent where required by applicable UK law.

Where available, you can manage your preferences through our website's cookie controls.

9. Marketing Communications

Where permitted by law, we may send communications about Nosterna products, promotions, offers, and updates.

Where consent is required, we will obtain appropriate consent before sending marketing communications.

You can unsubscribe from marketing emails at any time by selecting the unsubscribe option contained in the communication or contacting us at:

contact@nosterna.co

You may still receive necessary transactional communications, such as order confirmations, shipping updates, or customer-service messages.

10. Advertising

Where permitted and subject to applicable consent requirements, we may use certain information to measure advertising performance or provide relevant advertising.

This may involve advertising and analytics partners.

You can manage applicable cookie and advertising preferences using the controls available on our website or through relevant browser/device settings.

11. International Data Transfers

Some service providers we use may process personal information outside the United Kingdom.

Where a transfer of personal information outside the UK is subject to UK data-protection restrictions, we will use an appropriate transfer mechanism or safeguard where required by law.

Depending on the destination and circumstances, this may include UK adequacy regulations or legally recognised contractual safeguards.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, regulatory, accounting, tax, fraud-prevention, and dispute-resolution requirements.

The appropriate retention period depends on factors including:

The type of information
The purpose for which it was collected
Our relationship with you
Applicable legal requirements
Potential or actual disputes
Fraud and security considerations

When information is no longer reasonably required, we may delete or anonymise it as appropriate.

13. Data Security

We use reasonable technical and organisational measures designed to protect personal information from unauthorised access, disclosure, alteration, misuse, loss, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

14. Your Privacy Rights

Subject to applicable law and the circumstances of the processing, you may have rights including the right to:

Request access to your personal information
Request correction of inaccurate or incomplete information
Request deletion of personal information in certain circumstances
Request restriction of processing
Object to certain processing
Request data portability where applicable
Withdraw consent where processing is based on consent
Object to direct marketing
Make a complaint to the relevant supervisory authority

To exercise a privacy right, contact:

contact@nosterna.co

We may request information necessary to verify your identity before processing certain requests.

15. Your Right to Object

Where we process personal information based on legitimate interests, you may have the right to object to that processing in certain circumstances.

You also have the right to object to the processing of your personal information for direct marketing purposes.

16. Children's Privacy

Our online store is intended for customers who are legally capable of entering into purchases.

We do not knowingly seek to collect personal information from children for the purpose of allowing them to independently purchase products through our store.

If you believe that a child has provided us with personal information inappropriately, please contact us.

17. Third-Party Websites

Our website may contain links to websites or services operated independently by third parties.

We are not responsible for the privacy practices, security, or content of independent third-party websites.

We recommend reviewing the privacy policies of those websites before providing them with personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, technologies, business practices, or legal obligations.

When changes are made, we will update the “Last Updated” date at the top of this page.

Where required, we may provide additional notice of material changes.

19. Complaints

If you have concerns about how we collect or use your personal information, please contact us first so that we can investigate your concerns.

Email: contact@nosterna.co

You may also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).

20. Contact Us

For questions about this Privacy Policy or your personal information, please contact:

Nosterna
Company Number: 16751893