Shipping policy
Last Updated: 2 October 2026
Thank you for shopping with Nosterna. This Shipping Policy explains how orders placed through our online store are processed, shipped, and delivered within the United Kingdom.
1. Shipping Destinations
We currently ship within the United Kingdom only.
At this time, we do not offer international shipping.
Delivery availability may vary for certain remote or restricted locations depending on our shipping carriers.
2. Order Processing
Orders are generally processed within 1–3 business days.
Business days are Monday through Friday, excluding weekends and UK bank holidays.
Processing begins once your order has been successfully placed and payment has been authorised.
Orders placed during weekends or UK bank holidays will generally begin processing on the next business day.
During periods of high order volume, promotions, bank holidays, or other exceptional circumstances, processing may occasionally take longer.
3. Shipping & Delivery Times
Once your order has been processed and dispatched, the estimated shipping time within the United Kingdom is:
3–5 business days
Our standard estimated order timeframe is:
Processing Time: 1–3 business days
Shipping / Transit Time: 3–5 business days
Estimated Total Delivery Time: 4–8 business days
Delivery estimates are provided in business days and exclude weekends and UK bank holidays.
Actual delivery times may occasionally vary due to carrier delays, severe weather, transportation disruptions, unusually high shipping volumes, bank holidays, or other circumstances outside our reasonable control.
Your statutory consumer rights regarding delivery are not affected by these estimates.
4. Shipping Charges
Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.
Where free shipping applies, this will be clearly indicated on our website or during checkout.
You will have an opportunity to review the total cost of your order, including applicable delivery charges, before submitting payment.
5. Order Confirmation
After successfully placing an order, you should receive an order confirmation at the email address provided during checkout.
Please review your order details and delivery address carefully.
If you notice an error, contact us as soon as possible at contact@nosterna.co.
6. Order Tracking
Once your order has been dispatched, you will receive shipping confirmation and tracking information where available.
Please allow some time for tracking information to become active after the carrier receives and scans your parcel.
7. Multiple Shipments
Products from the same order may occasionally be dispatched separately due to product availability, warehouse location, or fulfilment requirements.
If your order is divided into multiple parcels, you may receive separate tracking information for each shipment.
You will not be charged additional shipping fees solely because we choose to divide your order into multiple shipments.
8. Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate delivery address during checkout.
If you notice an error after placing your order, contact us immediately at contact@nosterna.co.
We will make reasonable efforts to update the delivery address where possible, but we cannot guarantee changes once an order has entered processing or has been dispatched.
If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if reshipment is requested, where permitted by law.
9. Delivery Delays
Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances including:
- Carrier delays
- Severe weather
- UK bank holidays
- Transportation disruptions
- High order volumes
- Incorrect or incomplete delivery information
- Other circumstances outside our reasonable control
If your order has not arrived within the estimated timeframe, please check your tracking information first.
You may also contact us at contact@nosterna.co for assistance.
Nothing in this section affects your statutory consumer rights.
10. Lost or Missing Parcels
If tracking indicates that your parcel has been delivered but you cannot locate it, please check:
- Around your property and delivery location
- With other members of your household
- With neighbours where appropriate
- With reception or building management, where applicable
- Any safe-place information provided by the carrier
If you are still unable to locate your parcel, please contact us so we can investigate the delivery where appropriate.
11. Damaged, Defective or Incorrect Orders
Please inspect your order after delivery.
If your product arrives damaged, defective, incorrect, or materially different from what you ordered, contact us as soon as reasonably possible at contact@nosterna.co.
Please provide your order number and, where appropriate, photographs of the product, packaging, shipping label, and issue.
We will review the matter and provide an appropriate solution in accordance with applicable UK consumer law and our Return & Refund Policy.
12. Order Changes & Cancellations
If you wish to change or cancel an order, contact us as soon as possible at:
We will make reasonable efforts to accommodate your request before dispatch, but we cannot guarantee that changes can be made once processing has begun.
Your applicable statutory cancellation rights remain unaffected.
13. Returns
Returns and refunds are handled according to our Return & Refund Policy.
Please contact us before returning a product so that we can provide the appropriate return instructions.
Do not send returns directly to our registered office unless our customer support team specifically confirms that it is the correct return address.
14. Contact Us
If you have questions regarding shipping, tracking, delivery, or an existing order, please contact:
Nosterna
Company Number: 16751893
Registered Office:
20 Wenlock Road
London, N1 7GU
United Kingdom
Email: contact@nosterna.co
Phone: +44 7897 011674
Website: nosterna.co
Shipping Area: United Kingdom only
Processing Time: 1–3 business days
Shipping Time: 3–5 business days
Estimated Total Delivery Time: 4–8 business days